What personal information do we collect from the people that visit our blog, website or app?
When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number, credit card information or other details to help you with your experience.
Any information we collect about you during the ordering and signup process is the only data we store. However, an IP address, and hostname is automatically stored for security purposes every time you login.
When using our control panel, actions are logged and stored along with a date and time stamp and the IP address used.
When do we collect information?
We collect information from you when you register on our site, place an order or enter information on our site.
Provide us with feedback on our products or services
How do we use your information?
We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
• To allow us to better service you in responding to your customer service requests.
• To quickly process your transactions.
The information you provide is solely used for billing and notification purposes (so we can contact you with invoices, support etc). Your name, address and email are passed to our third-party payment processors – Stripe and PayPal to verify credit/debit card ownership and provide ourselves with fraud protection.
We do not store any personal financial information provided to us while making a payment, nor do we share this information with 3rd parties. Should this change at any point you will of course be contacted in advance.
How do we protect your information?
Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.
We use regular Malware Scanning.
Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.
We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information.
All transactions are processed through a gateway provider and are not stored or processed on our servers.
Do we use ‘cookies’?
• Help remember and process the items in the shopping cart.
• Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third-party services that track this information on our behalf.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since browser is a little different, look at your browser’s Help Menu to learn the correct way to modify your cookies.
If you turn cookies off, Some of the features that make your site experience more efficient may not function properly.It won’t affect the user’s experience that make your site experience more efficient and may not function properly.
We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information unless we provide users with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. We may also release information when it’s release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property or safety.
However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
We do not include or offer third-party products or services on our website.
Google’s advertising requirements can be summed up by Google’s Advertising Principles. They are put in place to provide a positive experience for users. https://support.google.com/adwordspolicy/answer/1316548?hl=en
We use Google AdSense Advertising on our website.
We have implemented the following:
• Google Display Network Impression Reporting
We, along with third-party vendors such as Google use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together to compile data regarding user interactions with ad impressions and other ad service functions as they relate to our website.
Users can set preferences for how Google advertises to you using the Google Ad Settings page. Alternatively, you can opt out by visiting the Network Advertising Initiative Opt Out page or by using the Google Analytics Opt Out Browser add on.
California Online Privacy Protection Act
According to CalOPPA, we agree to the following:
Users can visit our site anonymously.
Can change your personal information:
• By logging in to your account
How does our site handle Do Not Track signals?
We honor Do Not Track signals and Do Not Track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.
Does our site allow third-party behavioral tracking?
It’s also important to note that we do not allow third-party behavioral tracking
COPPA (Children Online Privacy Protection Act)
When it comes to the collection of personal information from children under the age of 13 years old, the Children’s Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, United States’ consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children’s privacy and safety online.
We do not specifically market to children under the age of 13 years old.
Do we let third-parties, including ad networks or plug-ins collect PII from children under 13?
Fair Information Practices
The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.
In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:
We will notify you via email
• Within 1 business day
• Within 1 business day
We will notify the users via in-site notification
• Within 1 business day
We also agree to the Individual Redress Principle which requires that individuals have the right to legally pursue enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.
CAN SPAM Act
The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.
We collect your email address in order to:
• Send information, respond to inquiries, and/or other requests or questions
• Process orders and to send information and updates pertaining to orders.
• Send you additional information related to your product and/or service
• Market to our mailing list or continue to send emails to our clients after the original transaction has occurred.
To be in accordance with CANSPAM, we agree to the following:
• Not use false or misleading subjects or email addresses.
• Identify the message as an advertisement in some reasonable way.
• Include the physical address of our business or site headquarters.
• Monitor third-party email marketing services for compliance, if one is used.
• Honor opt-out/unsubscribe requests quickly.
• Allow users to unsubscribe by using the link at the bottom of each email.
If at any time you would like to unsubscribe from receiving future emails, you can email us at
• Follow the instructions at the bottom of each email.
and we will promptly remove you from ALL correspondence.
These terms are specific to privacy and handling of your personal data intrusted to us as set out within the general data protection regulation.
The right to be informed
The right of access
We provide an all in one self service client area that gives you access to login, view and update all personal information we store. This includes your name, email address, postal address, phone number, security question(s) and your password.
The right to be forgotten
If you wish to have your data removed as part of the GDPR “right to be forgotten” you can request this, if the following criteria is met:
– You have no active services with us
– You must not have made any payments to us within the last 7 years
– You are the original account owner
If you meet the above criteria, then please submit a support ticket to our account control department and request for your account to be deleted.
Formal data request (the right to data portability)
As part of this new right introduced by GDPR you’re able to request a report from us containing all information we have on your account.
To receive a copy of this simply submit a ticket to our account control department requesting a report of your personal data. One of our staff will then facilitate this request ASAP.
Also introduced within GDPR are changes surrounding how we’re allowed to contact you or update you on certain activities. This includes but is not limited to promotional offers, newsletters etc.
By default, you will not receive any marketing emails of any kind from us. Should you wish to change this you’re able to opt-in to receive these kinds of emails from within your billing (client) area.
Formal data request (the right to data portability)
The data listed below is stored for the mandatory 7 years (84 months) required by HMRC in the event they perform an audit.
– First and last name
– Company name (if applicable)
– Full address including postal / zip code
– Email address
– Phone number
– Order records
– Any payment transactions
– Support tickets (including replies)
The timer starts as soon as your account is marked as inactive (this happens when there are no active services, or transactions being added to your account). The timer will reset back to 0 anytime there is account activity detected.
Information listed below which was created more than 12 months ago will be deleted on the 1st of January every year.
– Client activity logs
– Sent email logs
– Ticket attachments
How & where do we store data?
All data is stored in replicated databases for both backup and faster access at one locations in Europe and one in United States. These are as follows:
– London, United Kingdom
– Los Angeles, California, United States of America
All sensitive password data is securely encrypted, and every system is behind a strict firewall.
Data breach policy
In the event of a detected data breach the ICO shall be informed as well as our customers.
Data protection officer
You’re able to contact our data protection officer directly via email or post:
Email – email@example.com
Post – FAO Data Protection Officer, MonsterX Hosting Ltd, 130 Old Street, London, EC1V 9BD
MonsterX Hosting Ltd
130 Old Street
London, London EC1V 9BD
0800 048 8813
Last Edited on 24/05/2018